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Robert Perez

Résumé

Operational analytics, audit automation, and the IT experience behind the work.

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Experience

Analytics, automation & the systems behind them

  1. Rutgers University

    Oct 2023 - Present

    Data Analyst

    IP&O · Strategic Services

    Develop operational dashboards for employee services and leadership decision-making, integrating data from multiple sources to support institutional reporting.

    Define requirements with stakeholders, address enterprise-system constraints, and improve data quality and reporting consistency. Prototype Python-based analytics and automation, evaluate local AI tools, and contribute to data-governance and stewardship discussions.

    Operational reporting · Data visualization · Python · PeopleSoft · ServiceNow

  2. Fiserv

    Nov 2022 - Oct 2023

    Analytics & Automation Auditor

    Analyzed internal-audit data with Alteryx and developed Power BI dashboards to help audit teams identify trends. Integrated information from SAP, Workday, ServiceNow, and TeamMate.

    Automated data-processing workflows and audit-report preparation with Microsoft Power Automate.

    Alteryx Designer · Power BI · Power Automate · Enterprise data

  3. Rutgers University

    Mar 2022 - Sep 2022

    User Support Services Specialist

    Office of Information Technology

    Served as a senior escalation resource, handled critical account-access requests, and developed dashboards from help-desk activity for operational reporting. Interviewed consultant and supervisor candidates and supported technical projects.

Earlier experience in IT & team leadership

  1. Robert Wood Johnson Medical School

    Dec 2021 - Mar 2022

    Field Service Engineer III

    Contract

    Provided on-site and remote support to medical personnel in time-sensitive clinical settings, working within strict HIPAA procedures.

  2. CompoSecure

    Mar 2021 - Nov 2021

    IT Technician

    Contract

    Managed Active Directory accounts, equipment deployment, and endpoints in a manufacturing environment. Wrote PowerShell scripts for staff workflows and PC imaging, and administered SentinelOne.

  3. Association Headquarters

    Jan 2021 - Feb 2021

    Help Desk Analyst

    Contract

    Supported staff through SolarWinds and LogMeIn, configured Windows VPNs, managed Active Directory accounts, and troubleshot network drives.

  4. Rutgers University

    Jun 2018 - Feb 2021

    Network / Application Support Supervisor

    Office of Information Technology · Part-time

    Hired, trained, and supervised consultants; created documentation and training materials; and used Power BI to report on help-desk trends. Supported network authentication and compatibility testing, monitored server issues, and taught introductory PC-building and networking classes.

Tools & systems

From analysis to implementation

Analytics & business intelligence
Power BI, Tableau, Alteryx Designer, SQL, Excel, reporting dashboards, and data visualization.
Automation & development
Python, Flask, PowerShell, and Microsoft Power Automate.
Enterprise platforms
PeopleSoft, ServiceNow, SAP, Workday, TeamMate, Venafi, and Microsoft 365.
IT & infrastructure
Active Directory, SentinelOne, SolarWinds, Cisco ISE/Prime, Wireshark, Nagios, Network Node Manager, and remote support tools.

Education & credentials

Rutgers University-New Brunswick

May 2021

B.A., Information Technology and Informatics

Specialization in Game Production & Innovation. Minor in Human Resource Management.

  • Alteryx Designer CoreEarned Jan 2023
  • TestOut PC ProEarned May 2020

English (fluent) · Spanish (proficient)

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